Support is not included for free.

Ongoing support is available through optional Support Plans or as one-off paid support.

Post-launch support is included for a limited period after onboarding (7, 14, or 30 days depending on your plan).

It covers bug fixes, minor adjustments, and setup clarification only.

After the post-launch period, any further assistance requires a Support Plan or one-off paid support.

No. Support Plans are optional.

They are recommended if you expect regular updates, changes, or optimisation.

Support Plans cover minor fixes, configuration changes, funnel or automation tweaks, template updates, and general assistance related to your existing setup.

Support Plans do not include new funnels, major automation builds, advertising management, SEO, content creation, or custom software development.

Support Plans are not sold by hours.

They provide access and priority-based assistance. Larger or complex requests may require an upgrade or separate quote

Yes. If you don’t have a Support Plan, you can request one-off paid support when needed

Yes. Support Plans can be upgraded, downgraded, or cancelled at any time.

No. Marketlyo does not offer unlimited support under any plan.

Support requests can be submitted via email or the support ticket system.

Yes. Any work outside your onboarding or Support Plan is discussed and approved before it begins.

Marketlyo is an all-in-one marketing and business automation platform that helps you capture leads, automate follow-ups, manage reviews, send emails and SMS, and get paid — all from one easy-to-use dashboard.

No — our team sets everything up for you. You’ll receive a fully branded, ready-to-use system so you can focus on running your business, not learning complex software.

No long-term contracts or lock-ins. You pay monthly and can cancel anytime with no penalty.

We provide structured support designed to help you get started smoothly and continue using the platform effectively.

This includes:

- Guided onboarding and post-launch assistance

- Email and chat-based support access

- Access to training resources, guides, and our knowledge base

Ongoing hands-on support, updates, and optimisation are available through optional Support Plans or one-off paid support.

Higher-tier customers receive priority handling based on their selected onboarding and support plan.

Most clients begin seeing improved lead response, new reviews, and better marketing results within 2–4 weeks of going live.

You pay a one-time onboarding fee for setup, then a $199/month subscription for unlimited access to all features. Usage-based costs apply for items like emails, SMS, or phone minutes.

Yes — you can cancel your subscription at any time. There are no lock-ins, and your data remains secure for export before closure.

Absolutely. Marketlyo uses enterprise-grade encryption, regular security audits, and cloud backups to keep your business data safe and private.

Yes! Marketlyo offers mobile apps for both iOS and Android, giving you instant access to leads, messages, and appointments on the go.

Marketlyo combines CRM, automation, websites, reputation tools, AI chatbot, and communication — all in one system. No need to juggle multiple subscriptions or integrations.

Our team personally configures your account, branding, automations, and integrations during your chosen onboarding package. Most setups go live within 5–7 business days.

Clients typically experience faster response times, 2–3× more booked appointments, and consistent 5-star reviews once automation replaces manual follow-ups.

We take data security seriously — using 256-bit SSL encryption, firewalls, and monitored data centers. Your system is backed up regularly for maximum reliability.

Yes — Marketlyo connects easily with tools like Google Calendar, Zapier, Stripe, PayPal, and others, so your entire workflow stays connected.

It’s built for service-based and local businesses — trades, real estate, healthcare, beauty, consultants, and agencies who want to automate marketing and grow faster.

Yes, we assist with importing your existing customer data, contacts, and notes from other systems during onboarding.

Yes — email and SMS credits are usage-based. You only pay for what you actually send, keeping your costs transparent and fair.

Some AI or advanced workflow features may carry small usage fees (e.g., AI content, AI chatbot messages, or premium triggers). You’ll always see costs before enabling them.

We offer a 14-day free trial. Sign up online, book a call, or request a demo to explore the system before subscribing.

Yes — you can create smart calendars, booking pages, and automated reminders via email or SMS to reduce no-shows and boost conversions.